News
2026/08/06
[IMPORTANT INFORMATION]ABOUT MOBILE BATTERY USE
There have been increasing reports of mobile batteries emitting smoke or catching fire, both in Japan and overseas.
To ensure the safety and comfort of all our guests, we kindly ask for your cooperation regarding the use of mobile batteries in guest rooms, as outlined below:
* Please refrain from charging mobile batteries when you are away from the room.
* When charging portable electronic devices using a mobile battery, or when charging the mobile battery using an in-room power outlet, please avoid placing it near windows with direct sunlight or on flammable surfaces such as beds and sheets.
* To minimize the risk of fire or malfunction, please use mobile batteries only in locations where you can regularly monitor their condition.
If any of the above situations are observed during room cleaning while you are staying with us, our staff may, for safety reasons, move the mobile battery to another location or stop the charging process.
We appreciate your understanding and cooperation.
2026/08/06
[Notice of Lobby Renovation Work]
Thank you very much for choosing Hotel Gracery Osaka Namba.
As part of our ongoing efforts to provide a more comfortable stay for our guests, renovation work will be carried out in the hotel lobby during the following period.
■ Renovation Period
August 17 (Mon) – September 3 (Thu), 2026
■ Working Hours
10:00 AM – 5:00 PM
No work will be conducted during nighttime.
■ Dates with Expected Noise
August 22 (Sat), August 27 (Thu), and August 28 (Fri)
12:00 PM – 3:00 PM
During the renovation period, guests may experience noise and vibration.
In addition, construction personnel will be working throughout the premises, and access to certain areas may be temporarily restricted to ensure everyone’s safety.
We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation.
2026/05/21
[Important Notice] Beware of Phishing Scams.
If you receive an email or message (WhatsApp, SMS, email, etc.) purporting to be from our group of hotels that includes any of the following, it may be an attempt to direct you to a phishing site or gain unauthorized access. Do not click any URLs in the message or open any attachments; please delete the message promptly.
“Content you do not recognize”
“A request to re-enter reservation information”
“A request to enter credit card information,” etc.
Please note that our group of hotels will never ask customers for their credit card numbers or request payment via such messages.
(What is phishing?)
Phishing refers to sending emails that falsify the sender and directing recipients to fake websites in order to steal sensitive information such as credit card numbers and account information (user IDs and passwords).
2025/07/14
Important: Changes to Osaka’s Accommodation Tax from September 1, 2025
Dear Valued Guests,
Thank you for your continued patronage of Hotel Gracery Osaka Namba.
Please be advised that the Osaka Prefectural Government will revise its accommodation tax regulations, effective September 1, 2025.
Under the new regulations, a tax will be imposed on all guests whose accommodation fee is ¥5,000 or more per night.
Please note that this new tax applies to all stays on or after September 1, 2025, regardless of the booking or payment date.
The revised accommodation tax rates are as follows:
We appreciate your understanding and cooperation in complying with the revised regulations.
2024/02/01
Warning about phishing scams
We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our hotel group. If you receive a mail supposedly from our hotel group(Washington Hotel, Hotel Gracery, Hotel Tavinos, Hotel Fujita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our hotel group request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.
*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.