Contact Us & FAQ

Check in is at 2:00 pm, and check out is at 11:00 am the following day.

Checking in before 2:00 pm may be possible if the room is available. In this case, additional charges may apply. Ask the front desk for availability. (This service may be unavailable depending on reservation conditions. Thank you for your understanding.).Please note that the self-cloak service is available until 18:00.

Luggage collection services are available at the front desk. Please feel free to ask for more information. The Self-Service Cloakroom is available to guests before check-in and after checking out. The Self-Service Cloakroom is available until 18:00.

Guest luggage sent to the hotel in advance will be kept until the guest arrives.
When sending luggage to the hotel, please specify the guest name (reservation name) and the date of check in on the shipping slip to ensure services can be provided smoothly.
However, please note that the hotel accepts no responsibility for lost or broken items. We appreciate your understanding.
Please use the following address when sending luggage.
Hotel Gracery Osaka Namba, Motomachi 1-chome 4-4, Naniwa-ku, Osaka-shi, Osaka 556-0016 / Front Desk (tel.): +81-6-7639-9933
We also offer shipping services for sending your luggage from the hotel. Luggage shipping services are available at the front desk. Please feel free to ask for more information.
Please note that you cannot receive cash on delivery when you send your package.

The accommodation tax went into effect on January 1, 2017. The tax is applied to the per-person, per-night rate as follows. [Rates of less than 7,000 yen]: No tax / [Rates of 7,000 yen to less than 15,000 yen]: 100 yen / [Rates of 15,000 yen to less than 20,000 yen]: 200 yen / [Rates of 20,000 yen or more]: 300 yen 　* Rate prices do not include consumption tax.

Payment should be made at the front desk during check in.
If the room rate will be paid by someone other than the guest, payment must be received before check in.
Contact the hotel beforehand in such cases.

The front desk is open 24 hours a day. However, please notify the front desk if the expected arrival time will be significantly past check-in start time
or if the arrival time will be after 10:00 pm.

Regular check-out time is 11:00 am (noon). However, extensions until 2:00 pm at the latest are possible.
(The availability of an extended check-out time will depend on the reservation conditions.) A charge of 1,100 yen(Tax included) per person per hour will be incurred for extended check-out times.
Contact the front desk in advance to request an extension. (This service may be unavailable depending on reservation conditions. Thank you for your understanding.)

Please contact the hotel as soon as possible in the event of a cancellation such as due to a change in schedule.
The following cancellation fees apply in the event of a cancellation.
Cancellation one day before reservation: 20% of room rate
Cancellation on day of reservation: 80% of room rate
Failure to appear (with no contact): 100% of room rate

The following credit cards are accepted.
• Mastercard / Visa / American Express / JCB /
Diners Club / BC / UnionPay

Guests are allowed to share one bed with one children (under 12years of age).
No additional charges apply for such children.
However, amenities such as toothbrushes and towels are only provided according to the room capacity.
In addition, meals for children are not included with reservations that include meal plans.

Guests are allowed to share one bed with one children (under 12years of age).

No additional charges apply for children.

Payments by overseas bank transfers are not accepted. We apologize for the inconvenience.

It is not possible to change or cancel a reservation made through a hotel reservation site.
To change or cancel a reservation, please use the website through which the reservation was made.
Please also use that website for all inquiries and other information requests.

It is not possible to change or cancel a reservation made through a travel agency.
To change or cancel a reservation, please contact the travel agency through which the reservation was made.

A charge of 1,100yen(Tax included) per person per hour will be incurred for a one-hour extended check-out time. Contact the front desk to request an extension.

All guest rooms in Hotel Gracery Osaka Namba are non-smoking. A separate smoking room can be found on the 2nd floor of the hotel.

Although we cannot guarantee room availability due to a limited number of guest rooms, we will do our best to accommodate all requests.
Please indicate that you would like to reserve a room on an upper floor when making a reservation by phone or when using the hotel contact form.

Unfortunately, extra beds cannot be provided. If extra beds are required, we ask that you reserve additional rooms as needed.

All guest rooms include free internet connectivity.

Unfortunately, the hotel does not include connecting rooms.

Yes, you can. Services are offered by the front desk.

Such services are not available at the hotel. However, the staff will gladly direct you to the nearest bus stop (Osaka City Air Terminal).

If you need to make a restaurant reservation, please contact us using the "CONTACT US FORM".

Such services are not available at the hotel. However, the staff will gladly direct you to the nearest bus stop.

Guide dogs and service dogs are permitted for guests in all restaurants and other hotel facilities. Please notify the staff when making a reservation.

Currency exchange services are expected to be offered in the future.

Breakfast is offered at restaurant “ALLY’S” on the 2nd floor. Prices are as follows. Adults: 1,980 yen (tax incl.) / Children (3 to 12 years old): 990 yen (tax incl.) / Infants (2 and under): Free
Business hours: 7:00 am – 10:00 am

This and similar services are offered through the concierge desk.

Unfortunately, these services are not available at the hotel.

Nail clippers, wine openers, thermometers, desk lamps, and blankets are available for borrowing. Please ask at the front desk for more information.

Unfortunately, these options are not available at the hotel.

Yes, an ice machine is available on the 2nd floor.

Yes, a coin-operated laundry is available on the 2nd floor.
The washing machine costs 400 yen (per use), and the dryer costs 100 yen (20min). Laundry detergent is automatically supplied by the washing machine for single-switch usability.

The windows in guest rooms cannot be opened.

Air conditioning and heating can be adjusted using the operation panel in the room.